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1/ Receipt of Furniture order:

At Terria, we work with an external logistics service that handles organizing the delivery directly, coordinating the day that best fits your schedule. If the furniture requires assembly, this service is included. We recommend being present on the day of assembly and checking that the piece of furniture is in good condition. In the event that it has arrived damaged, it is essential that you notify the logistics company so they can include it in their system, allowing us to provide a solution as soon as possible.

2/ Incident:

It may happen that for some reason your piece of furniture has suffered damage, whether from use or an accident. In that case, we recommend that you contact us by writing to incidencias@terria.es so we can try to see if there is a solution. If a solution exists, we will offer you a repair service at a reasonable cost so that you can continue using your furniture for a long time. 

3/ Microcement stain:

If a stain has penetrated your microcement table, contact us and we will send you a quote for the repair or the option of replacing the tabletop.
We will provide you with the most competitive price possible so that you can continue to enjoy your piece of furniture for a long time to come.

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